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In this episode, we dive into the critical steps property owners and managers should take now to prepare for winter.

Our guest is Robert Ferrara, President and CEO of The Ferrara Management Group, Inc., and a board member of the Advisory Council of Managing Agents (ACMA)—an affiliate of the BRI representing top property management firms across Westchester and the Mid-Hudson Region.

Robert shares expert insights on:

• Essential preventative maintenance checks before the cold sets in
• Key areas to inspect on your building’s exterior
• How to weatherize multifamily and commercial properties effectively
• The importance of timely HVAC and heat source inspections
• Winterizing amenity spaces like pools, decks, and rooftop lounges
• Preparing parking garages and lots for snow, ice, and wear
• Best practices for year-round preventative maintenance
• The top challenges currently facing building and facility managers

If you're responsible for a residential or commercial property, this episode is your seasonal maintenance checklist—wrapped in expert advice.

Listen on Apple / Spotify

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Key takeaways for board directors:

• Emergency Response Protocol: Learn the importance of immediate coordination between management, first responders, and city officials, including how to facilitate temporary shelter arrangements and work with organizations like the Red Cross to support displaced residents.

• Insurance and Financial Management: Understand the critical distinctions between association and unit owner insurance responsibilities, including coverage for structural damage versus personal property and improvements. Ferrara explains how a major claim (in this case $4.5-5 million) impacts insurance premiums and building finances.

• Communication Strategy: Discover the value of implementing regular, structured communication channels during a crisis, such as weekly Zoom meetings that can later transition to monthly updates as the situation stabilizes. This consistent communication helped maintain resident cooperation and prevented delays in the reconstruction process.

Ferrara emphasizes the importance of fostering a team-oriented approach between management, board, staff, and residents during a crisis. His experience demonstrates how proper preparation, clear communication, and collaborative problem-solving can help a community navigate even the most challenging circumstances.

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